Working at Macquarie Job Opportunities

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Student Connect Assistant

Apply now Job no: 500777
Work type: Full Time
Vacancy type: Internal Vacancy
Categories: Administration

INTERNAL APPLICANTS ONLY

Macquarie is the University of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia's first female vice-chancellor.

At Macquarie you'll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.

Join us and start seeing the world in a different light.

Sitting within the Office of the Director of Student Services, Student Connect was established in 2013 by The University to provide an enhanced customer service experience to our students and the community. Assisting past, present and future student alike, Student Connect acts as the key information hub for Macquarie University and has a proud history of providing accurate and informative advice and support in the culturally vibrant and fast paced world of academia.

Student Connect fully supports its students across the different areas of Macquarie University, helping them navigate through everything they may need throughout their entire student lifecycle. Assistance is provided via a number of contact channels and experiences, from providing Guided Self Help to detailed Face-To-Face advising. They also provide phone and email support, and are often called upon to represent The University at events and at other areas of the campus. As its driving mission Student Connect exists to ensure timely, accurate and engaging service to students in order to increase student engagement and add value to their time at Macquarie.

The Role 

Student Connect is currently seeking a suitably qualified Student Connect Assistant. Reporting to the Team Leader, you will:

  • Receive, respond to and/or escalate enquiries from students and staff relating to administration systems, procedures and processes with the aim of providing high quality support and accurate information
  • Record and update all student interactions ensuring correct procedures are followed to maintain consistency and accuracy in data and reporting
  • Provide additional phone and administrative support to other staff in Student Connect and the Student Administration and Systems teams

Selection Criteria

To be considered for this position, you must submit a cover letter (no more than 3 pages) which addresses the criteria below and upload this along with your CV as part of the application process:

  • Demonstrated experience working in a customer service environment across multiple communication channels and sites
  • Demonstrated ability to be flexible based on workload peaks
  • Demonstrated ability to interpret and apply policy and procedures
  • Demonstrated experience working in a team
  • Demonstrated experience in dealing with challenging customers

Successful applicants may be required to undergo a criminal history check.

For further information regarding this role please view the position description below.

Salary Package: from $62,021 - $66,845 per annum (HEW Level 4)

Appointment Type: full time, fixed-term replacement position (until 22 December 2017)

Position Description:  Student_Connect_Assistant_HEW4.pdf

Specific Role Enquiries: Melinda Chadwick, Team Leader Student Connect on melinda.chadwick@mq.edu.au

General Recruitment Enquiries: Jason Abbott, HR Graduate Intern on jason.abbott@mq.edu.au

Applications Close: Friday, 28 April 2017 at 11:55pm (AEST)

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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