Working at Macquarie Job Opportunities

Working at Macquarie Job Opportunities

Employment opportunities at Macquarie University

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Training and Helpdesk Officer

Apply now Job no: 500802
Work type: Full Time
Vacancy type: Internal Vacancy, External Vacancy
Categories: Administration

Macquarie is the university of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia's first female vice-chancellor. 

At Macquarie you'll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by a beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.  

Join us and start seeing the world in a different light. 

The Office of Advancement is entering an exciting growth phase, which will build the University's advancement capacity and position the University to embark on a multi-year comprehensive fundraising campaign. 

The Role 

This is a newly created role and we are currently seeking a suitably experienced Training & Helpdesk Officer. This role is expected to develop, inform and conduct system training programs for various end users and provide first and second level IT support for the University Advancement system and databases. Knowledge and experience with working in a not for profit environment or higher education will be looked at favourably. 

Selection Criteria 

To be considered for the position, you must submit a cover letter (no more than 3 pages) which addresses the criteria below and upload this and your CV as part of the application process: 

  • Demonstrated experience in managing first and second level IT support, especially with customer relationship databases.
  • Demonstrated experience in developing and conducting system training for various end users.
  • Demonstrated experience in improving helpdesk processes and managing time sensitive requests.
  • Knowledge of customer relationship databases and MS Office (Word, Excel, PowerPoint)
  • Demonstrated experience working in a complex, high volume environment.

For further information regarding this role please view the position description below. 

Criminal History Check:  This position requires a criminal record check. 

Salary Package:  From $77,894 - $85,982 p.a. (Level 6), plus 17% employer's superannuation and annual leave loading 

Appointment Type: Full-time, continuing position 

Specific Role Enquiries: Agatha Albano on or 02 9850 1376 

General Recruitment Enquiries: Belinda Mesiti on or 02 9850 4278 

Applications Close:  Tuesday 25 July 2017 at 11:55pm (AEST) 

Position Description:   Training and Helpdesk Officer_6.pdf

Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTIQ; and those from culturally and linguistically diverse backgrounds. 

Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system please contact the enquiries person listed in this advertisement for assistance. 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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