Macquarie is the university of pioneering minds. Globally recognised as one of Australia's leading research universities, Macquarie is a place where extraordinary new possibilities come to light. We've helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing the Australia's first female vice-chancellor.
At Macquarie you'll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.
Join us and start seeing the world in a different light
As a Library Services Officer you will provide professional, efficient and customer-centred services to clients in the Library's physical and virtual environments. The Library’s client centred service model means that you will be providing support at a number of service points.
We are looking for staff who will contribute to the continuous improvement of services to meet the changing needs and expectations of our clients in the higher education sector.
You will be part of a team reporting to a Library Services Coordinator with whom you will collaborate to develop and deliver service support. You will be required to use sound judgement and planning to deliver outcomes related to your team’s goals. Whilst at Service Points you will also take direction from, and collaborate with the Shift Coordinator to understand and resolve client issues.
Excellent communication, a strong client focus, attention to detail, technical and organisational skills are essential to success in this role along with the ability to work effectively within and across teams. We require individuals with the ability to adapt to changing situations and an enthusiasm for learning new skills.
Day, evening and weekend shifts will be required.
To be considered for this position, applicants must respond to the selection criteria below and upload the response as a separate document during the online application process.
- Qualification or equivalent experience in library studies or related discipline, including a demonstrated basic understanding of how information is accessed and arranged in an academic library setting
- Skill and experience in providing responsive, accurate and timely services to clients
- Demonstrated excellent interpersonal skills with the ability to work effectively within and across teams
- Demonstrated ability to contribute to service and process improvements in an academic library setting
- Well developed organisational skills including those required to meet conflicting demands, and demonstrated problem-solving skills
- Sound computer skills including word processing, and ability to extract data with accuracy and prepare basic reports
For further details on the role and responsibilities please see the position description.
Appointment type: 1 x continuing full-time position and 1 x fixed-term full-time position (12 months)
continuing position (x1) - From $63,882 to $68,850 (Hew 4), plus 17% superannuation and annual leave loading
fixed-term position (x1) - From $63,882 to $68,850 (Hew 4), plus 9.5% superannuation and annual leave loading
Role Specific Enquiries: Judy Reading, Library Services Coordinator on (02) 9850 7200 or email email@example.com
Applications Close: Friday, 15 December at 11:55pm AEST (internal applicants only)
Macquarie University is an EO Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTI; and those from culturally and linguistically diverse backgrounds.
Applications need to be submitted through the Macquarie University online recruitment system. Where circumstances such as disability or remote location prohibit your access to our online system.